Crowborough Town Council Crowborough Town Council Logo Council Offices,
Pine Grove, TN6 1DH
East Sussex, 01892652907
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Website Information

The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 require public sector bodies, including town councils, to ensure reasonable adjustments are made to their websites so they are accessible to people with various disabilities.  This includes disabilities such as impaired vision, motor difficulties, cognitive impairments or learning disabilities and deafness/impaired hearing.

Crowborough Town Council has commissioned a professional accessibility audit and the council’s Accessibilty Statement can be read below.

Accessibility statement for Crowborough Town Council

This accessibility statement applies to:

This website is run by Crowborough Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Overall our website is quite accessible, and our customers should be able to use the site without too much difficulty. We are aware of some issues that may affect the accessibility of some parts of the website:

  • forms do not provide descriptive error messaging or the ability to check your details before submission
  • most older PDF documents are not fully accessible to screen reader software
  • it is not always clear which page element has focus
  • some tables do not reflow when you change the size of the browser window of magnification
  • some buttons are not announced in a useful way by the screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 28 days.

If you cannot view the map on our ‘contact us’ page, please call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are currently seeking ways of improving your experience when you telephone us or visit us in person. At the present time the Council Offices have an audio induction loop available at reception to help if you are hearing impaired.

Find out how to contact us

Technical information about this website’s accessibility

Crowborough Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AAA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Navigation and page structure

ARIA page landmarks are not labelled and used correctly across the website, which can make it difficult for some users to discern the structure of the webpage. This fails WCAG success criterion 1.3.6 (Identify purpose).

We plan to review and update page landmarks to ensure they are labelled correctly across the site by 28th February 2021.

Tables on our website do not reflow when viewed on mobile or at high browser magnification, which means people with visual impairments may be unable to access some content. This fails WCAG success criterion 1.4.10 (Reflow).

We plan to remove content from tables or fix this reflow issue by 30th April 2021.


Some of our PDFs do not comply with WCAG 2.1 to Level A and AA which may make them difficult for some of our users to access. For example:

  • They currently do use the correct heading structure. This fails WCAG success criterion 1.3.1 (Info & Relationships)
  • Images within PDFs are missing alt text. This fails WCAG success criterion 1.1.1 (Text Alternative)

Where possible we plan fix these PDF issues. For any new PDFs, we will ensure they are created in an accessible way.

Disproportionate burden

Interactive forms

Some of our interactive forms have accessibility issues. These include:

  • There is no mechanism in place to prevent errors. This fails WCAG success criteria 3.3.4 (Error Prevention (Legal, Financial, Data)) and 3.3.6 (Error Prevention (All))
  • Error messaging is not descriptive. This fails WCAG success criterion 3.3.3 (Error suggestion)
  • Error messaging is not announced by the screen reader. This fails WCAG success criterion 4.1.3 (Status message)
  • Focus order is not always logical through the forms. This fails WCAG success criterion 2.4.3 (Focus order)

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the above issues with the interactive tools and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. This is because we do not have direct access to edit these forms and are reliant on the third-party organisation to make the fixes.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23rd  September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


The accessibility regulations do not require us to have a text alternative for our maps, as long as our address is clearly visible.

Preparation of this accessibility statement

This statement was prepared on 6th October 2020. It was last reviewed on 17th December 2020..

This website was last tested on 9th September 2020. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A, level AA and level AAA, and the test was carried out by Web Usability Partnership Ltd.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

By accessing this website you agree to the following terms and conditions of use:

1. The information and contents of this website are provided on an ‘as supplied to us’ basis. Crowborough Town Council (“the Council”) has taken reasonable care to ensure that the information provided through this website is correct at the time of entry. Although the site is updated from time to time, the accuracy or validity of information may change over time. Anyone using information contained on or through this website does so entirely at his or her own risk.

2. The Council cannot accept responsibility for any errors, omissions or inaccuracies or for any consequences arising as a result, to either those individuals or organisations referred to in this website or to those that act in reliance of any information referred to on this website or who purchase or use any goods or services provided by such individuals or organisations referred to on this website.

3. The Council makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement, all such implied terms and warranties are hereby excluded.

4. The Council cannot accept responsibility for any loss, injury or damage sustained as a result of using any of the goods and services provided by individuals or organisations referred to on this website or on any websites accessed by any link from it whether financial, material, physical or mental.

5. The contents of this website should not be relied upon as recommending or endorsing any of the individuals or organisations referred to on this website or on any websites accessed by any link from it and proper caution should be exercised in dealing with them.

6. Crowborough Town Council reserves the right to modify the information held on this website without notice.

If you have any enquiries or comments about the accuracy of information on this site please email

Online forms & emails – collecting personal information

All emails/forms are treated in the same way as other communications with the Council. In cases where we ask you for personal information via an online form, this information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission and will not be kept for longer than necessary.

Data Protection & Freedom of Information

We will treat any personal information by which you can be identified (i.e. name, address, email) in accordance with the provisions of the Data Protection Act of 1998.

Collecting information automatically – Cookies

We collect web statistics e.g IP addresses, automatically about your visit to our site. This information is used to help us assess which pages on our website are the most popular. These statistics do not contain personal data and cannot be traced back to an individual so you can browse our website and remain anonymous to us.

We also use cookies to remember your personalisation settings.

We do not use cookies to store personal data.

More information about the Use of Cookies available on the Crowborough Town Council website.

Links to external websites

Our website contains links to external websites. We are not responsible for the content or reliability of the linked websites. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages. If you do find a link which does not work please do let us know, email

Summary of terms – simple explanations

Used to locate and display Web pages via a software application. The most popular ones are Microsoft Internet Explorer and Mozilla Firefox.

Message given to a web browser by a web server when viewing specific pages. The message is then stored by the browser. Each time the browser requests the same page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them.

IP (Internet Protocol)
All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

IP address
If you are connected to the Internet you have one, for example it may look something like this 123.456.7.89

Web Server
Delivers (serves up) web pages to your computer.
If you have an questions about the website please email

‘Cookies’ are small files stored on your computer when you visit a website. Crowborough Town Council sometimes use cookies on our site. When you return to our website, your browser sends the cookie to our server. This allows the website to identify your computer.

You can set your web browser to allow, block or prompt you for a decision when cookies are used.

Cookies on the Crowborough Town Council’s Website

Website Statistics

We use Google Analytics to monitor the number of visitors to our website and the pages that they visit.
The data from all our users is compiled to help us assess the website’s performance and make decisions about its content and layout.
Google Analytics uses cookies to collect standard web log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google.

Crowborough Town Council will not use the IP-addresses or cookies to identify you personally.
You can find out more about Google Analytics (external link) or, opt out of Google Analytics (external link) tracking across all websites.

Turning Off Cookies

If you would like us not to use cookies please ‘turn cookies off’ in your browser. If you accept our cookies, please note that they will remain in your computer for five years, unless you delete them.
Please note that turning off cookies may limit your use of parts of our website.
If you would like more information about cookies and how to turn them off, About – How to Control Cookies (external link) is a good source of information, instructions for different browsers and guidance.

Linking to our site

Please feel free to link to Crowborough Town Council’s website but we would appreciate being informed of any link(s) which you make to our site. Just send an email letting us know to

Crowborough Town Council receives many such requests, and retains the right to withdraw this permission without explanation or notice if in our judgement use of such links is excessive or inappropriate.
Links made to Crowborough Town Council’s website should not infer any endorsement or partnership by the Council of that site and its services or products, where such an agreement is not applicable.
Reciprocal links cannot be guaranteed due to the number of requests we receive to link to external websites.

Crowborough Town Council does not allow use of its logo without prior written agreement from the Council.

Linking from our site

Crowborough Town Council’s site contains links to websites operated by other parties. Although we look at all sites carefully to assess their reliability and content, the Council is not responsible for the reliability or content of the websites and does not necessarily endorse the views expressed within these websites or any association with their operators. We are not responsible for updating these websites. We cannot guarantee that these links will work all the time, and we do not have any control over the availability of the linked pages.

Crowborough Town Council usually includes links to other websites that conform to one or more of the following criteria:

  • being directly related to the work we do
  • belonging to partner organisations
  • government websites
  • links to a specific page or pages of information or a document that complements content on our website.

Where websites fulfill the above criteria, they should also be accessible, well presented and updated appropriately.

All material (text & images) on the Crowborough Town Council website is the copyright of Crowborough Town Council unless otherwise stated and may be used only with the express written permission of the Council.

The Council does not object to the use of text for the purposes of any personal or educational use or private research. Commercial usage is prohibited unless formal written permission is obtained beforehand.

For more information visit the Copyright Licensing agency website.