Website Information
The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 require public sector bodies, including town councils, to ensure reasonable adjustments are made to their websites so they are accessible to people with various disabilities. This includes disabilities such as impaired vision, motor difficulties, cognitive impairments or learning disabilities and deafness/impaired hearing.
Crowborough Town Council has commissioned a professional accessibility audit and the council’s Accessibilty Statement can be read below.
Accessibility statement for Crowborough Town Council
This accessibility statement applies to the Crowborough Town Council website:
This website is run by Crowborough Town Council. We want as many people as possible to be able to use our website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Overall, our customers should be able to use the site without too much difficulty. We are aware of some issues that may affect the accessibility of some parts of the website:
- some older PDFs may not be announced in a useful way by a screen reader
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email info@crowboroughtowncouncil.gov.uk
- call 01892 652907
We’ll consider your request and get back to you in 3 working days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Crowborough Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Disproportionate burden
PDFs
Some of our PDFs have accessibility issues, which will make them difficult for some individuals to use:
- Images within PDFs are missing descriptive alt text. This fails WCAG success criterion 1.1.1 (Text alternatives)
- PDFs are missing bookmarks and headings so it will be difficult for screen readers to discern the page structure. This fails WCAG success criterion 1.3.1 (Info and Relationships).
We’ve assessed the feasibility of fixing the issues detailed above in all PDFs across the site and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. This is because of the volume of PDFs current present on the site and the resource available to make these changes. All future PDFs published to the site will comply with the accessibility regulations.
Content that’s not within the scope of the accessibility regulations
Maps
The map on our contact us page may not be fully accessible to all users. This is exempt from the accessibility regulations. We have, however, provided our address in an accessible format.
Preparation of this accessibility statement
This statement was prepared on 6th October 2020. It was last reviewed on 8th July 2022.
This website was last tested on 23rd September 2021. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and AA, and the test was carried out by Web Usability Partnership Ltd.
We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.
By accessing this website you agree to the following terms and conditions of use:
1. The information and contents of this website are provided on an ‘as supplied to us’ basis. Crowborough Town Council (“the Council”) has taken reasonable care to ensure that the information provided through this website is correct at the time of entry. Although the site is updated from time to time, the accuracy or validity of information may change over time. Anyone using information contained on or through this website does so entirely at his or her own risk.
2. The Council cannot accept responsibility for any errors, omissions or inaccuracies or for any consequences arising as a result, to either those individuals or organisations referred to in this website or to those that act in reliance of any information referred to on this website or who purchase or use any goods or services provided by such individuals or organisations referred to on this website.
3. The Council makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement, all such implied terms and warranties are hereby excluded.
4. The Council cannot accept responsibility for any loss, injury or damage sustained as a result of using any of the goods and services provided by individuals or organisations referred to on this website or on any websites accessed by any link from it whether financial, material, physical or mental.
5. The contents of this website should not be relied upon as recommending or endorsing any of the individuals or organisations referred to on this website or on any websites accessed by any link from it and proper caution should be exercised in dealing with them.
6. Crowborough Town Council reserves the right to modify the information held on this website without notice.
If you have any enquiries or comments about the accuracy of information on this site please email info@crowboroughtowncouncil.gov.uk.
Please click here to read our Privacy Notice.
‘Cookies’ are small files stored on your computer when you visit a website. Crowborough Town Council sometimes use cookies on our site. When you return to our website, your browser sends the cookie to our server. This allows the website to identify your computer.
You can set your web browser to allow, block or prompt you for a decision when cookies are used.
Cookies on the Crowborough Town Council’s Website
Website Statistics
We use Google Analytics to monitor the number of visitors to our website and the pages that they visit.
The data from all our users is compiled to help us assess the website’s performance and make decisions about its content and layout.
Google Analytics uses cookies to collect standard web log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google.
Crowborough Town Council will not use the IP-addresses or cookies to identify you personally.
You can find out more about Google Analytics (external link) or, opt out of Google Analytics (external link) tracking across all websites.
Turning Off Cookies
If you would like us not to use cookies please ‘turn cookies off’ in your browser. If you accept our cookies, please note that they will remain in your computer for five years, unless you delete them.
Please note that turning off cookies may limit your use of parts of our website.
If you would like more information about cookies and how to turn them off, About Cookies.org – How to Control Cookies (external link) is a good source of information, instructions for different browsers and guidance.
Linking to our site
Please feel free to link to Crowborough Town Council’s website but we would appreciate being informed of any link(s) which you make to our site. Just send an email letting us know to info@crowboroughtowncouncil.gov.uk.
Crowborough Town Council receives many such requests, and retains the right to withdraw this permission without explanation or notice if in our judgement use of such links is excessive or inappropriate.
Links made to Crowborough Town Council’s website should not infer any endorsement or partnership by the Council of that site and its services or products, where such an agreement is not applicable.
Reciprocal links cannot be guaranteed due to the number of requests we receive to link to external websites.
Crowborough Town Council does not allow use of its logo without prior written agreement from the Council.
Linking from our site
Crowborough Town Council’s site contains links to websites operated by other parties. Although we look at all sites carefully to assess their reliability and content, the Council is not responsible for the reliability or content of the websites and does not necessarily endorse the views expressed within these websites or any association with their operators. We are not responsible for updating these websites. We cannot guarantee that these links will work all the time, and we do not have any control over the availability of the linked pages.
Crowborough Town Council usually includes links to other websites that conform to one or more of the following criteria:
- being directly related to the work we do
- belonging to partner organisations
- government websites
- links to a specific page or pages of information or a document that complements content on our website.
Where websites fulfill the above criteria, they should also be accessible, well presented and updated appropriately.
All material (text & images) on the Crowborough Town Council website is the copyright of Crowborough Town Council unless otherwise stated and may be used only with the express written permission of the Council.
The Council does not object to the use of text for the purposes of any personal or educational use or private research. Commercial usage is prohibited unless formal written permission is obtained beforehand.
For more information visit the Copyright Licensing agency website.