Local Information and General Guidance

MEDIA RELEASE from Wealden District Council:  “Talk to us, tenants urged”  23rd September 2020


From Monday 15 June, face coverings must be worn when travelling by train or other public transport, as per Government guidance.

From Friday 24th July it is mandatory to wear face coverings in shops and supermarkets.

There are exemptions for certain groups of passengers, including children and those with breathing difficulties.

For full details on face coverings, including on how to make and wear a cloth face covering, please visit the Government’s dedicated website

Only travel by rail if you have no alternative

Please also follow the government advice and only travel by train if you have no alternative. Here’s what you can do to say safe if you do travel by train:

  • Plan ahead – check before you travel and avoid travelling at peak times.
  • Go contactless – pay with contactless where possible or buy tickets from home on our website, app or by using The Key (Link) our contactless smartcard.
  • Consider others – maintain social distancing, respect our staff, and be considerate to other passengers.
  • Stay safe – Carry hand sanitiser and wash your hands before and after travel.
  • Face coverings – you must wear a face covering when travelling

Amended timetable in place on Southeastern

We’re currently running a reduced timetable so that vital train services can keep running throughout a prolonged coronavirus outbreak.

Social distancing means there is space for as few as 1 in 10 of the usual number of passengers on our trains. If you can work from home please continue to do so, to help us keep the railway clear for those who need it most.

Visit our website for the latest travel advice.


Message from the Mayor of Crowborough, Councillor Greg Rose

  • Please note that this is a constantly evolving website page.  If you would like to add anything to these pages, please contact Crowborough Town Council on info@crowboroughtowncouncil.gov.uk 


Community Hub Leaflet

Community Shield Information

Further information can continue to be found on Wealden District Council’s Community Support pages of our Covid-19 section.



Latest Government Updates

The latest guidance from the Government, including NHS information about Covid-19, can be found on the government website: www.gov.uk/coronavirus



If you would like to become a volunteer to help out in your community or if you are a Vulnerable person that needs help please click the link for further details



 Details of support

Contact details

Supporting Crowborough

Facebook group to help coordinate helpers during the current crisis.   There are currently around 850 members in the group.  To assist with collection and delivery of medication and groceries to the door. Residents Facebook Group: https://www.facebook.com/groups/195975058362935/

Telephone:  01892 317151 Monday-Friday 8:00am-4:00pm

Email:   Crowborough2020@outlook.com


Citizens Advice

Free, confidential, independent and impartial advice on issues affecting people’s lives, especially during this time of national crisis. Adviceline 0300 330 9022

Wealden Citizens Advice Website


Alderbrook Community Association

Assistance for residents, whether tenants or home-owners. Jo  07712 611209

Facebook Page:  @Alderbrook CA

Clued-Up Info

Available for contact via Skype/Facetime, text messages and calls Landline:  01892 661990

Mobile:  07385784864 or 07387620675

Crowborough Food Bank

Part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.  07936 515 798


Crowborough & District Chamber of     Commerce

To promote and protect the commercial, retail, professional and general interests of all business sectors in Crowborough and district.


Website:  www.crowboroughchamber.co.uk

Email:   secretary@crowboroughchamber.co.uk 



Buying and delivering shopping for the elderly and vulnerable residents in the areas we serve.  Please call 01892 771332 to request assistance. Telephone: 01892 771332

Further £2.6 million of support for Wealden businessesiscretionary Business Relief


Following the Government’s announcement that support will be offered to businesses affected by the Coronavirus pandemic, Wealden District Council are now able to accept applications for grant funding.

A dedicated crisis fund of £47 million is available to support Wealden businesses. Grants of up to £25,000 are available to those in the retail, hospitality and leisure sectors. Any small business that already pays little or no business rates because of Small Business Rate Relief (SBRR), Rural Rate Relief (RRR) and Tapered Relief, is eligible to apply for a one-off payment of £10,000.

An application form is now available for completion on the Wealden website: https://tinyurl.com/COVID19businesssupportgrant

Cllr Bob Standley, Leader and Portfolio Holder for Governance and Finance said: “During these uncertain times it is vital that we do all we can to support the local economy and the livelihoods of our residents. Business rates for many Wealden businesses have already been suspended for the 2020-21 tax year, and we hope that this additional support will go some way to help prevent closures and redundancies. We urge as many eligible businesses as possible to apply for this one-off grant funding to help support and secure their future in the aftermath of Coronavirus.”

More information on advice and support for businesses during the pandemic is available on the COVID-19 section of our website: https://www.wealden.gov.uk/news-and-events/coronavirus-covid-19-latest/advice-support-and-information-for-businesses/

Wealden District Council
Council Offices,
Vicarage Lane,
BN27 2AX@wealdendistrictwww.wealden.gov.uk01323 443322

Action in rural Sussex (AirS) exists to help support people across rural Sussex and during this challenging time, our support to rural communities remains paramount.  We are determined to do all we can to continue working with you and to have as much positive impact through this period of uncertainty as we can. In order to do this there are a number of steps we are taking immediately to protect our team, whilst still maintaining our commitment to the services we offer.

These include:

  • Manned mainline telephone number


  • Our commitment to advising village halls & community buildings

We understand that this is a very confusing time for village halls and community buildings as there has not yet been clear guidance from the Government as to the closure of public buildings such as these.  Until some such directive is issued halls can  choose to remain open if they wish. Each individual management committee must decide what to do using the information provided by Public Health England.

We will of course continue to update and advise our village hall subscribers as and when we have the information to do so.

  • Supporting community groups

Due to Government guidelines on social distancing, the AirS team will all now be working from home as much as possible. However, in order to continue with our core services, we are already providing remote support, therefore communications will take place via telephone, video call, e-mail and on-line meeting software. We are also setting up new communication methods for community groups and will be publicising these developments in the coming days.

  • Web based support

We will endeavour to support our communities with advice and guidance via our website www.ruralsussex.org.uk  the information we are being provided with is ever-changing, therefore please do keep monitoring the website for updates.

We would like to reassure you that despite the current ever changing situation we are working hard to ensure that we continue to support our communities at the time you need it most.

Supporting Sussex’s rural communities through Coronavirus – COVID-19. For guidance click here

Action in rural Sussex
Suites F7-F9
Waterside Centre
North Street
East Sussex
Switchboard: (01273) 473422

Dear Friends,

Over the last week, it feels that the world has changed, almost beyond recognition. Many charities are very worried about whether they will survive. All youth groups, arts activities, social clubs etc. have just stopped. Groups which depend on membership, sales or event income are worried they will have to close, as are other charities that need to pay ongoing costs like staff or rent.

On the other hand there are some seriously impressive people out there who are just getting organised and are determined that no-one will get left behind. The Food Partnership in Brighton & Hove are coordinating 17 foodbanks, Fareshare trust and community centres around the city to distribute food to every neighbourhood in the city for those who need it.

Befriending charities are moving to telephone or online befriending, taking referrals from community organisations that can no longer meet, and training vast numbers of new volunteers to respond to the immediate need.

Across the county there are many examples like these, of charities rolling their sleeves up and finding creative ways to do the impossible. They are having to incur new costs for computers, phones, online services or for the most basic things like food and medicine for vulnerable people.

The community needs support now to sustain the amazing effort that is being made to address this emergency and support the most vulnerable, but it will also need help in the longer term to make sure that these vital local charities survive the economic shock of the next few months and are there to respond to the long term needs of our communities.

As a result of all this, on Friday we launched a new Sussex Crisis Fund to help local communities affected by the coronavirus. Thanks to American Express and the Argus Appeal, we have £100,000 to start the fund, but we already have 126 applications, so we urgently need more donations to help meet the demand.

I know that many people will be navigating their own financial difficulties. But if you are in a position to do so, please do make a donation to the new Sussex Crisis Fund. You can:

I said at the beginning that so many things have changed. What has not changed is people’s capacity for compassion and desire to help those less fortunate. I hope you can help us to support the amazing work that is happening in our communities today to make sure the most vulnerable stay safe in this crisis.

If you were able to help I would be so grateful.

With many thanks and stay well

Kevin Richmond

Chief Executive

Sussex Community Foundation,







NEWS UPDATE from Wealden Dementia Action Alliance 9th October 2020

Information about dates for some forthcoming Virtual  Dementia Forums as well as a quiz date, also the CareLine Autumn2020 is available.  Please use the links below

NEW Virtual Dementia Forum Dates


Facilities, areas and services that are now Closed until further notice.

Anyone who is in need of help in Crowborough can contact any of their Town or District Councillors.

Crowborough Town Council Councillors:  Please click here to find your local Councillor contact information.







For information about the implications of the footbridge replacement and associated works, please click on the link below:

Eridge Station Update 11th June 2020


Southeastern Rail – Face coverings must be worn from Monday 15th June

GENERAL BUS INFORMATION Please refer to the website below for most the latest travel updates:  https://www.eastsussex.gov.uk/roadsandtransport/public/buses/bus-service-changes-including-back-to-school-changes


COMPASS TRAVEL 228/229 Crowborough town service.

For a revised bus timetable please click here.  

Later afternoon and evening peak service withdrawn.





Re-opening of Crowborough Library

Battle, Hastings, Eastbourne, Newhaven and Crowborough libraries will re-open on 13 July. They will not offer a full library service so we’d still encourage people to continue to use our eLibrary where they can, so that we can manage customer numbers safely.

Library layouts have been changed for social distancing, meaning there will be fewer books available to borrow. However, a ‘Select + Collect’ service will let you choose up to 20 books online or by calling the library service, to pick up quickly and easily from one of the re-opened libraries. Anything borrowed can be kept until 30 September.

45-minute computer sessions will be available to book in advance but there will be no study space, access to reference material or customer toilets.   There’s a Home Library Service for vulnerable people.

Please follow instructions from staff to keep everyone safe. They will limit numbers, ask you to use hand sanitizer at the entrance and follow signs. In line with Government guidance, we will ask you for your name and phone number at the time you go into the library. This information may be shared with the NHS Test and Trace programme if needed. We will increase cleaning, distance furniture and computers, and quarantine books between uses.

We hope to open more libraries and increase the range of services on offer later in the summer and autumn.  We will keep you updated.  To find out more about how the new system will operate from 13 July, please visit our website.