Local Information and General Guidance

Message from the Mayor of Crowborough, Councillor Greg Rose

Stay alert


We can all help control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 meters apart where possible)
  • Wash your hands regularly

Self-isolate if you or anyone in your household has symptoms.

Please note that this is a constantly evolving website page.  If you would like to add anything to these pages, please contact Crowborough Town Council on info@crowboroughtowncouncil.gov.uk 

Community Hub Leaflet

Community Shield Information

Further information can continue to be found on Wealden District Council’s Community Support pages of our Covid-19 section.


Hub and Shield

This is a partnership approach between local and national agencies to support those in our communities who are at the highest risk of severe illness (‘the clinically extremely vulnerable’) if they contract COVID-19 and therefore have been advised to isolate themselves (“shielding”) for a period of at least 12 weeks.

Work on this has been progressing over the last few days and more information can be found here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19


Vulnerable residents not in the Hub and Shield Category

For those residents who are not in the most vulnerable shielded group, but nonetheless may need help over the next few weeks, Wealden District Council have set up arrangements through their website www.wealden.gov.uk/ and Contact Centre (01323 443322) for people to either ask for help, or volunteer to provide help.

They are working with colleagues across East Sussex and the voluntary sector to ensure we can direct people to local support when needed.  We hope that most people will be able to use their own support networks but of course need to make sure measures in place for those that can’t.

You can also contact East Sussex County Council via this link:  https://www.eastsussex.gov.uk/community/emergencyplanningandcommunitysafety/coronavirus/

Latest Government Updates

The latest guidance from the Government, including NHS information about Covid-19, can be found on the government website: www.gov.uk/coronavirus


The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature
  • For most people, coronavirus (COVID-19) will be a mild illness.

Full Guidance on staying at home and away from others



Do You Know How To Spot A Phishing Email


National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19. Read more about COVID-19 scams and how to protect yourself on the Friends Against Scams website

It’s no April Fools Corona Virus scams continue to be reported across Sussex

The majority of reports are related to online shopping scams where people have ordered protective face masks, hand sanitiser and other products, which have never arrived.

Some of the tactics being used in phishing emails include:

• Fraudsters purporting to be from a research group that mimics the Centre for Disease Control and Prevention (CDC) and World Health Organisation (WHO). They claim to provide the victim with a list of active infections in their area, but to access this information the victim needs to either click on a link which redirects them to a credential-stealing page or make a donation of support in the form of a payment into a Bitcoin account

• Fraudsters providing articles about the virus outbreak with a link to a fake company website where victims are encouraged to click to subscribe to a daily newsletter for further updates • Fraudsters sending investment scheme and trading advice encouraging people to take advantage of the coronavirus downturn

• Fraudsters purporting to be from HMRC offering a tax refund and directing victims to a fake website to harvest their personal and financial details. The emails often display the HMRC logo making it look reasonably genuine and convincing

Stay safe and don’t fall victim to coronavirus fraudsters – if you have been victim to fraud, or for further advice, you can report fraud to Action Fraud UK

You can protect yourself by:

• Watching out for scam messages – don’t click on the links or attachments in suspicious emails and never respond to unsolicited messages and calls that ask for your personal or financial details

• When shopping online, if you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one as most major credit card providers insure online purchases

• Protecting your devices from the latest threats – always install the latest software and app updates to protect your devices from the latest threats. The National Cyber security Centre offers advice on looking after your devices.

Sussex Police’s Operation Signature offers further information on how to keep yourself safe from unwanted callers and other approaches.

The NHS and Public Health England websites offer the latest health information and advice about Covid-19.​​​​​​​



Residents may find the following contact details helpful:



ESCC Cllr Richard Stogdon 01892 661637
ESCC Cllr Sylvia Tidy 01825 733151



Covid-19 Link https://www.wealden.gov.uk/news-and-events/coronavirus-covid-19-latest/

WDC Cllr Richard Hallett 07831 116767 (text preferred)
WDC Cllr Phillip Lunn 01892 601105
WDC Cllr Kay Moss 01892 654201
WDC Cllr Gareth Owen-Williams 07860 659122
WDC Cllr Ronald Reed 01892 663532
WDC Cllr Neil Waller 01892 662435
MP Nus Ghani www.nusghani.org.uk
Citizens Advice Bureau 0300 330 9022

03444 111 444

Crowborough Foodbank 07936 515798 www.crowborough.foodbank.org.uk


If you would like to become a volunteer to help out in your community or if you are a Vulnerable person that needs help please click the link for further details



 Details of support

Contact details

Supporting Crowborough

Facebook group to help coordinate helpers during the current crisis.   There are currently around 850 members in the group.  To assist with collection and delivery of medication and groceries to the door. Residents Facebook Group: https://www.facebook.com/groups/195975058362935/

Telephone:  01892 317151 Monday-Friday 8:00am-4:00pm

Email:   Crowborough2020@outlook.com


Citizens Advice

Free, confidential, independent and impartial advice on issues affecting people’s lives, especially during this time of national crisis. Adviceline 0300 330 9022

Wealden Citizens Advice Website


Alderbrook Community Association

Assistance for residents, whether tenants or home-owners. Jo  07712 611209

Facebook Page:  @Alderbrook CA

Clued-Up Info

Available for contact via Skype/Facetime, text messages and calls Landline:  01892 661990

Mobile:  07385784864 or 07387620675

Crowborough Food Bank

Part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.  07936 515 798


Crowborough & District Chamber of     Commerce

To promote and protect the commercial, retail, professional and general interests of all business sectors in Crowborough and district.


Website:  www.crowboroughchamber.co.uk

Email:   secretary@crowboroughchamber.co.uk 



Buying and delivering shopping for the elderly and vulnerable residents in the areas we serve.  Please call 01892 771332 to request assistance. Telephone: 01892 771332



Following the Government’s announcement that support will be offered to businesses affected by the Coronavirus pandemic, Wealden District Council are now able to accept applications for grant funding.

A dedicated crisis fund of £47 million is available to support Wealden businesses. Grants of up to £25,000 are available to those in the retail, hospitality and leisure sectors. Any small business that already pays little or no business rates because of Small Business Rate Relief (SBRR), Rural Rate Relief (RRR) and Tapered Relief, is eligible to apply for a one-off payment of £10,000.

An application form is now available for completion on the Wealden website: https://tinyurl.com/COVID19businesssupportgrant

Cllr Bob Standley, Leader and Portfolio Holder for Governance and Finance said: “During these uncertain times it is vital that we do all we can to support the local economy and the livelihoods of our residents. Business rates for many Wealden businesses have already been suspended for the 2020-21 tax year, and we hope that this additional support will go some way to help prevent closures and redundancies. We urge as many eligible businesses as possible to apply for this one-off grant funding to help support and secure their future in the aftermath of Coronavirus.”

More information on advice and support for businesses during the pandemic is available on the COVID-19 section of our website: https://www.wealden.gov.uk/news-and-events/coronavirus-covid-19-latest/advice-support-and-information-for-businesses/

Wealden District Council
Council Offices,
Vicarage Lane,
BN27 2AX@wealdendistrictwww.wealden.gov.uk01323 443322

Action in rural Sussex (AirS) exists to help support people across rural Sussex and during this challenging time, our support to rural communities remains paramount.  We are determined to do all we can to continue working with you and to have as much positive impact through this period of uncertainty as we can. In order to do this there are a number of steps we are taking immediately to protect our team, whilst still maintaining our commitment to the services we offer.

These include:

  • Manned mainline telephone number


  • Our commitment to advising village halls & community buildings

We understand that this is a very confusing time for village halls and community buildings as there has not yet been clear guidance from the Government as to the closure of public buildings such as these.  Until some such directive is issued halls can  choose to remain open if they wish. Each individual management committee must decide what to do using the information provided by Public Health England.

We will of course continue to update and advise our village hall subscribers as and when we have the information to do so.

  • Supporting community groups

Due to Government guidelines on social distancing, the AirS team will all now be working from home as much as possible. However, in order to continue with our core services, we are already providing remote support, therefore communications will take place via telephone, video call, e-mail and on-line meeting software. We are also setting up new communication methods for community groups and will be publicising these developments in the coming days.

  • Web based support

We will endeavour to support our communities with advice and guidance via our website www.ruralsussex.org.uk  the information we are being provided with is ever-changing, therefore please do keep monitoring the website for updates.

We would like to reassure you that despite the current ever changing situation we are working hard to ensure that we continue to support our communities at the time you need it most.

Supporting Sussex’s rural communities through Coronavirus – COVID-19. For guidance click here

Action in rural Sussex
Suites F7-F9
Waterside Centre
North Street
East Sussex
Switchboard: (01273) 473422

Dear Friends,

Over the last week, it feels that the world has changed, almost beyond recognition. Many charities are very worried about whether they will survive. All youth groups, arts activities, social clubs etc. have just stopped. Groups which depend on membership, sales or event income are worried they will have to close, as are other charities that need to pay ongoing costs like staff or rent.

On the other hand there are some seriously impressive people out there who are just getting organised and are determined that no-one will get left behind. The Food Partnership in Brighton & Hove are coordinating 17 foodbanks, Fareshare trust and community centres around the city to distribute food to every neighbourhood in the city for those who need it.

Befriending charities are moving to telephone or online befriending, taking referrals from community organisations that can no longer meet, and training vast numbers of new volunteers to respond to the immediate need.

Across the county there are many examples like these, of charities rolling their sleeves up and finding creative ways to do the impossible. They are having to incur new costs for computers, phones, online services or for the most basic things like food and medicine for vulnerable people.

The community needs support now to sustain the amazing effort that is being made to address this emergency and support the most vulnerable, but it will also need help in the longer term to make sure that these vital local charities survive the economic shock of the next few months and are there to respond to the long term needs of our communities.

As a result of all this, on Friday we launched a new Sussex Crisis Fund to help local communities affected by the coronavirus. Thanks to American Express and the Argus Appeal, we have £100,000 to start the fund, but we already have 126 applications, so we urgently need more donations to help meet the demand.

I know that many people will be navigating their own financial difficulties. But if you are in a position to do so, please do make a donation to the new Sussex Crisis Fund. You can:

I said at the beginning that so many things have changed. What has not changed is people’s capacity for compassion and desire to help those less fortunate. I hope you can help us to support the amazing work that is happening in our communities today to make sure the most vulnerable stay safe in this crisis.

If you were able to help I would be so grateful.

With many thanks and stay well

Kevin Richmond

Chief Executive

Sussex Community Foundation,







Looking for something to do during this period of social distancing? Why not take a look at some of the following free resources and activities.


Please click here for FREE On-line resources and activities.


Facilities, areas and services that are now Closed until further notice.


Anyone who is in need of help in Crowborough can contact any of their Town or District Councillors.

Crowborough Town Council Councillors:  Please click here to find your local Councillor contact information.







Easter Planned Engineering Works – please click for more information.

With effect from 23/03/20 there will be reduced timetable introduced .  Please find the link to the website: https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/coronavirus-travel-advice

GENERAL BUS INFORMATION Please refer to the website below for most the latest travel updates:  www.eastsussex.gov.uk/roadsandtransport/public/buses/bus-service-changes/


COMPASS TRAVEL 228/229 Crowborough town service.

For a revised bus timetable please click here.  

Later afternoon and evening peak service withdrawn.

WEALDLINK COMMUNITY BUS SERVICE All services are now suspended for at least three weeks (service routes 224, 225, 226, and 262, and the shopping service).  However, we’re now buying and delivering shopping for elderly and vulnerable residents in the areas we serve.  Anybody that’s in that situation can phone the office on 01892 771332 to request assistance.
WEALDLINK SERVICE BUSES. All services are now suspended for at least three weeks (service routes 224, 225, 226, and 262, and the shopping service).  However, we’re now buying and delivering shopping for elderly and vulnerable residents in the areas we serve.  Anybody that’s in that situation can phone the office on 01892 771332 to request assistance
EAST SUSSEX BUS SERVICES With effect from 22/03/20 there will be reduced service.  Elderly people and Disabled people free travel bus passes in East Sussex are now being accepted at all times.  Please find the link to the website regarding the changes. https://www.eastsussex.gov.uk/roadsandtransport/public/buses/bus-service-changes/





Closure of our libraries: a statement from East Sussex County Council

Following the UK government’s decision to ask public venues including pubs, restaurants, theatres and leisure centres to shut, we have decided to close all East Sussex County Council’s libraries from Monday (23 March) until further notice.

This means that today (Saturday 21 March) will be the final day when customers will be able to visit our libraries and borrow books or other physical items.

All current and new library loans will be extended until at least 30 June so no one has to worry about overdue library books or other items. We have scrapped fines for any items that were due to be returned after 9 March 2020.

Our online library of course will operate as normal and we have increased the number of items available online. Our eLibrary includes not just books but also audiobooks, magazines and reference material.

We are sorry to announce this measure but we feel it is clearly in line with the new Government policy which is intended to further protect public health.

We look forward to welcoming our customers back when the situation eases.

Please note that even though the library is closed please find attached information regarding ebooks and apps https://content.govdelivery.com/accounts/UKESCC/bulletins/283160e